Frequently asked questions
Can I have prescription lenses installed in the frame I choose on the website?
Yes, most of our frames can be fitted with prescription lenses according to your prescription. Each product page clearly indicates if the frame supports lens installation. This way, you can easily order glasses online and receive them ready to wear.
How do I send my prescription?
You can upload your prescription photo, enter it manually, or send it later via email. The prescription must be less than a year old and include all necessary details (sphere, cylinder, axis, PD).
How long does it take to make prescription glasses?
The standard production time is 3–7 business days, depending on the lens type and any additional coatings (anti-reflective, blue light filter, photochromic).
What types of prescription lenses do you offer?
We offer single vision, blue filter, anti-reflective and photochromic lenses.
Can I buy just the frame without lenses?
Yes, you can purchase the frame only and have the lenses installed either by us or your local optician.
How do I choose the right frame size?
Each product page includes a size chart (lens width, bridge width, temple length). We recommend comparing these measurements to a pair of glasses you already own.
Can prescription lenses be fitted into sunglasses?
Yes, many of our sunglasses can be customized with prescription lenses, including polarized and photochromic options.
Can I return or exchange prescription glasses?
Since lenses are custom-made to your prescription, returns or exchanges are not possible unless there is a manufacturing defect.
What payment methods do you offer?
All available payment options are listed on our website based on your country.
Do you provide a warranty on frames and lenses?
Yes, frames come with a 12-month warranty, and prescription lenses have a 6-month warranty.
Do all your sunglasses have UV protection?
Yes, all our sunglasses offer 100% UV protection to keep your eyes safe.
What is the difference between polarized and regular sunglasses?
Polarized lenses reduce glare and improve contrast, making them ideal for driving, water activities, and snowy conditions.
How do I know if the frame shape suits me?
You can follow our face shape guide or contact us for free styling advice.
How long does it take to deliver sunglasses?
Standard delivery takes 1–7 business days, depending on your location.
